FAQ

Honest answers about pricing, data, scraping, and competitive ethics.

What is PartnerMetrics?

PartnerMetrics is the Shopify Partner Dashboard you wish Shopify had shipped: rankings, competitor moves, AI-summarized reviews, and your own install + revenue metrics — all in one place. Built for Shopify app developers who got tired of switching between five tabs to see how their apps are doing.

How is PartnerMetrics different from the Shopify Partner Dashboard?

The Partner Dashboard shows your installs and your MRR — and nothing else. It doesn't show your rank, your competitors' pricing, what merchants are saying in reviews, or the correlation between a rank drop and your next-week install number. PartnerMetrics adds the missing 80% of the picture on the same screen.

Does PartnerMetrics replace my Partner Dashboard or my revenue analytics tool?

For most Shopify-only partners, yes — PartnerMetrics connects to your Shopify Partner API token and pulls installs, uninstalls, gross + net revenue, MRR, and churn into the same dashboard as your rank and review data. You still keep your Partner Dashboard for things like payouts and tax forms, but day-to-day app monitoring lives in PartnerMetrics.

How does PartnerMetrics collect data without breaking the App Store terms?

PartnerMetrics reads only public pages on apps.shopify.com — the same pages a merchant sees — at a respectful rate (every 6 to 12 hours per page). For your own revenue and install data, we use the official Shopify Partner API with a token you generate yourself. We do not access merchant accounts and we honor a strict crawl budget per IP.

How fresh is the data?

App listings and category rankings refresh every 12 hours. Reviews refresh every 6 hours. Partner API revenue and install data syncs every 6 hours. Most alerts fire within an hour of the underlying change.

Can I see review analysis on competitor apps too?

Yes — paid plans include full AI review analysis on every tracked competitor. You can see what merchants love and hate about competitors at a glance, then build a roadmap around it.

Do I need to connect Google Analytics, Search Console, or the Partner API?

All optional. Public App Store rank, review, and competitor data work the moment you paste your app slug. Connecting Google Analytics, Search Console, and the Shopify Partner API each unlocks an additional layer — GA4/GSC for listing-page traffic, Partner API for your own revenue and install metrics.

What does PartnerMetrics cost?

Free forever for 1 app. Starter at $14.99/month for 3 apps + 10 competitors + full Partner API integration. Unlimited at $24.99/month for unlimited apps and competitors. No annual contract — cancel any time from the customer portal.

Who is PartnerMetrics built for?

Shopify app developers (solo and small studios), Shopify Plus agencies, and Shopify Partner program members who publish on apps.shopify.com. If you ship even one app in the Shopify App Store, PartnerMetrics pays for itself by surfacing one good pricing or feature decision.

Can I cancel anytime?

Yes. PartnerMetrics bills month-to-month via Lemon Squeezy. Cancel from the customer portal at any time and you keep your paid features until the end of the current period. First-time subscribers also get a 7-day money-back guarantee — see our Refund Policy.

Where can I find my invoices?

Inside the app, open Settings → Billing → Customer portal. Lemon Squeezy hosts the invoice archive and you can download PDFs for any past charge.

How do you handle data and privacy?

We never store or access merchant data. Your Shopify Partner API token is encrypted at rest with AES-256 and only used server-side. We are SOC-2 path and GDPR-aligned — see the Privacy Policy for the long version.
Still have questions? Talk to the founder.